How to contact Teeachie support

Need help with Teeachie? We’re here for you! Here’s how to reach our support team.

Before you contact us

Before reaching out, you might find your answer faster by:

1. Searching the Help Center - Use the search bar above to find articles related to your question
2. Checking related articles - Look at the “Related Articles” section at the bottom of each help page
3. Reviewing your settings - Many issues can be resolved by checking your account settings

How to reach us

Email Support

The fastest way to get help is by emailing us at:

hello@teeachie.com

When you email us, please include:

• Your account email address
• A clear description of your issue or question
• Screenshots if relevant (especially for bugs or UI issues)
• The browser and device you’re using

Response Times

We aim to respond to support requests within 1-2 business days. Urgent issues are prioritized for faster response within 24 hours. Beta testers may receive priority support.

What we can help with

• Account issues (login problems, email verification, password resets)
• Feature questions (how to use specific features)
• Bug reports (something isn’t working as expected)
• Billing questions (for paid plans)
• Feature requests and feedback

Tips for faster resolution

1. Be specific - Instead of “it’s not working”, describe exactly what you clicked and what happened
2. Include screenshots - A picture is worth a thousand words
3. Check your spam folder - Our replies sometimes end up there
4. One issue per email - This helps us track and resolve issues faster

For urgent issues

If you’re experiencing a critical issue that prevents you from using Teeachie entirely, please include “URGENT” in your email subject line.

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We’re committed to helping you succeed with Teeachie. Don’t hesitate to reach out!