How to contact Teeachie support (student view)
How to get help from Teeachie support and what information to include.
How to contact Teeachie support
Need help with something your teacher can’t solve? Here’s how to reach Teeachie support.
When to contact support
Contact support for:
- Technical problems with the app
- Bugs or errors you encounter
- Account access issues your teacher can’t fix
- Privacy or security concerns
Contact your teacher instead for:
- Scheduling questions
- Payment matters
- Class content or homework questions
- Group membership changes
- Materials or resources
Most issues can be resolved by your teacher. Try them first!
Before you contact support
Try these first:
- Check the help center – Your answer might be here
- Ask your teacher – Many issues are on their end
- Refresh the page – Solves many temporary issues
- Clear browser cache – Fixes loading problems
- Try a different browser – Rules out browser issues
How to contact support
Email us directly
Send an email to hello@teeachie.com with details about your issue.
From the help center
Click the Contact Support link in the sidebar of any help page to go to our contact page.
What to include in your email
To help us solve your problem quickly, please include:
Required information
- Your email address – The one you use to log in
- Teacher’s name – Who invited you to Teeachie
- Description of the problem – What happened
Helpful details
- Error messages – Exact text of any errors
- When it happened – Date and time
- What you were doing – Steps that led to the problem
- Device/browser – e.g., “Chrome on Windows laptop”
- Screenshots – Visual proof of the issue
Good email example
Subject: Can’t see scheduled group class
Hi Teeachie Support,
I can’t see my group class scheduled for next Tuesday. My teacher (Maria Garcia) says it’s there on her end. I’ve tried refreshing and logging out/in but it still doesn’t appear.
- Email: student@email.com
- Browser: Chrome 120 on Mac
- Started: Yesterday, December 1st
Response time
- We aim to respond within 1-2 business days
- Complex issues may take longer
- Urgent issues (can’t log in) are prioritized
We’ll reply directly to your email address.
Common issues we help with
Account problems
- Can’t log in despite correct password
- Account appears in wrong state
- Need to change your email address
Technical bugs
- Features not working as expected
- Pages not loading
- Error messages appearing
Issues we can’t help with
Contact your teacher for:
- Changing your class schedule
- Questions about payment or pricing
- Access to specific materials
- Group membership changes
- Homework or learning questions
We’ll redirect you to your teacher for these matters.
Emergency situations
Can’t access account at all
If you’re completely locked out:
- Try “Forgot password” first
- Email support with your account email
- We’ll verify your identity and help
Privacy/security concerns
If you notice something suspicious:
- Email support immediately
- Include details of what you observed
- We take security seriously
Tips for faster resolution
Be specific
“I can’t join my class” is less helpful than “When I click the meeting link on my Thursday 3pm class, nothing happens.”
Include screenshots
A picture is worth a thousand words – show us exactly what you see.
Check your email
We’ll reply to your email, so make sure you can receive our response.
Self-help resources
Before contacting support, check:
- Invitation troubleshooting – Login issues
- Missing data guide – Can’t find something
- Dashboard guide – Navigate the app
- Class joining guide – Meeting link help
Need help?
Email us at hello@teeachie.com – we’re here to help!