Why a class, group, or material might be missing

Can’t find something you expected to see? Here are common reasons and solutions.

Missing classes

Class not scheduled yet

Reason: Your teacher hasn’t scheduled the class yet.

What to do:

• Check back later
• Ask your teacher about scheduling
• If you have self-scheduling enabled, book your own class

Looking at wrong date range

Reason: The class exists but isn’t in the current view.

Solution:

1. Navigate to different weeks/months in your calendar
2. Check both past and future dates
3. Use the date picker to jump to specific dates

Class was cancelled

Reason: Your teacher cancelled the class.

Solution:

• Check for a cancellation notification
• Look in your notification history
• Ask your teacher about rescheduling

Timezone mismatch

Reason: Your timezone setting might be wrong.

What to check:

1. Go to your profile settings
2. Verify your timezone is correct
3. Classes show in your local time

Invitation not fully accepted

Reason: Your account setup may be incomplete.

Solution:

• Ensure you completed the invitation process
• Try logging out and back in
• Contact your teacher to verify your connection

Missing groups

Not added to the group yet

Reason: Your teacher hasn’t added you to the group.

What to do:

• Ask your teacher if you should be in the group
• Wait for them to add you

Group was archived

Reason: The group may no longer be active.

Solution:

• Contact your teacher about the group status
• They can tell you if it’s archived or ended

Viewing wrong section

Reason: You may be looking in the wrong place.

Where to look:

1. Dashboard – Group Classes card
2. Classes page – look for group class entries with group names
3. Your calendar for scheduled group sessions

Missing materials

Not uploaded yet

Reason: Your teacher hasn’t uploaded materials for this class.

What to expect:

• Not all classes have additional materials
• Teachers often upload closer to class time
• Check back before your class

Materials are on a different class page

Reason: You might be looking at the wrong class.

Solution:

1. Check the specific class page for your upcoming lesson
2. Each class has its own materials section
3. Navigate to the correct date’s class

File access issue

Reason: There might be a download problem.

What to try:

1. Refresh the class page
2. Try clicking the download again
3. Use a different browser
4. Check if the file type is supported on your device

Missing homework submissions

Upload didn’t complete

Reason: The file upload may have failed.

Solution:

1. Go back to the class page
2. Check if your file appears in the homework section
3. Re-upload if it’s missing

Looking at wrong class

Reason: Homework is attached to specific classes.

Solution:

• Navigate to the correct class page
• Each class shows its own homework section

Missing payment records

Payment not recorded yet

Reason: Your teacher hasn’t logged the payment yet.

What to do:

• If you recently paid, give your teacher time to record it
• Ask your teacher to confirm payment was logged

Looking in wrong place

Reason: Payments may be in a different section.

Where to find payments:

• Payments page (top navigation: Payments)
• My Learning Progress card on dashboard – shows balance and classes remaining
• For group enrollments, ask your teacher to confirm your enrollment status

General troubleshooting

Refresh the page

Many issues are solved by a simple page refresh.

Clear browser cache

1. Go to browser settings
2. Clear cached data
3. Reload Teeachie

Log out and back in

Sometimes session issues cause display problems:

1. Log out completely
2. Close the browser
3. Reopen and log in again

Try a different browser

If one browser has issues, test with another:

• Chrome
• Firefox
• Safari
• Edge

Check your internet connection

Slow or unstable internet can cause:

• Pages not loading fully
• Data not appearing
• Updates not syncing

Data visibility rules

What students can see:

• Their own classes and schedule
• Groups they belong to
• Materials shared with them
• Their own homework submissions
• Their own payment records

What students cannot see:

• Other students’ private information
• Teacher’s full student list
• Classes between teacher and other students
• Other students’ homework

When to contact your teacher

Contact your teacher when:

• Expected classes aren’t showing up
• You should be in a group but aren’t
• Materials were promised but aren’t available
• Payment records look incorrect

When to contact support

Contact Teeachie support when:

• You’re experiencing technical errors
• Pages won’t load at all
• Your account seems broken
• Your teacher isn’t sure what’s wrong

What’s next?

• View your classes – Navigate schedule
• Contact support – Get help
• Access materials – Find files

Need help?

Still can’t find what you’re looking for? Contact support.